Return and refund policy

 

Refund Policy

 

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OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order or issue a full refund.

 

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.

 

Lost or Stolen Packages

wokrsartgallery.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Works Art Gallery will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

Returns

What Items Cannot Be Returned?

We do not accept returns on any made-to-order items.

How Do I Return an Item?

If you wish to return an item for a refund, send us an email so we can accept your package. The item must be in the original packaging and condition, otherwise we can not refund your purchase. We will notify you within 24 hours of receiving your returned item of your refund status.

The Item Arrived Was Damaged. What Do I Do?

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

What Is Your Return Period?

We accept returns and offer refunds for up to 14 days after a product is delivered. After 14 days we cannot accept any refunds or returns.

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